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Abstract
This study aims to design product service system (PSS) scenarios that improve user satisfaction level and encourage sustainable consumption of the users. It was carried out by analysing curent PSS performances and proposing new PSS scenarios using a collaborative design workshop to improve current performances. Both stages were performed using a model based on a system-thinking approach. Two case studies were selected: GoGet car sharing and the Randwick City Council Toy and Game Library.
The study showed that both systems had relatively satisfied their members above average levels. For the GoGet car-sharing case study, most members agreed they have enjoyed conveniences in transport, flexibility in the access to a car, through to cost saving. A collaborative design workshop for GoGet staff, members and a car cleaner created three unique scenarios (Use Net to Get, Go/Gather Together, and Take a Pet with GoGet) that characterise diverse needs and expectations of various GoGet stakeholders and ultimately created collaborative solutions which would enhance user experiences with GoGet services, while also improving GoGet’s sustainability performance.
The Randwick City Toy and Game Library case study indicated that services provided have given members positive experiences, including the ability to access a range of toys and games with very low cost and the possibility to have social activities. Two scenarios were subsequently designed using a collaborative design workshop (A Sense of Activities and A Sense of Place). They showed the improvement of sustainability performances, mainly in the socio-ethical sustainability area, and the enhancement of user experiences by creating more active roles for the RCTGL members.