User acceptance of knowledge management and mobile knowledge management with modern ICT developments: Empirical study

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Copyright: Nanayakkara, Jagodage Chamika Prasangi
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Abstract
This thesis aims to find out to what extent and efficacy the latest information and communication technology (ICT) tools such as intranet, emails, data warehousing and search engines support knowledge management (KM) in an organization. It investigated the use of mobiles in mobile working environments and incorporated mobile knowledge management (MKM) into the study. Human resource (HR) aspects of employee involvement, training and development and organization structure were also considered. The conceptual model was adopted from discussing the technology pillar of Michael Stankosky’s four pillar model for KM. The empirical study consisted of an Australiawide online survey and six interviews. Interviews were either face to face or via telephone. The quantitative data was analysed with partial least square method using SmartPLS software. Qualitative data was analysed using NVivo. The study also examined the relationship of KM and performance. The survey results indicated the relationship of considered ICT tools and HR factors with KM and their influence on performance. Qualitative analysis emphasised the advancement of intranet as a working platform and importance of emails as a communication method. Due to low survey response rate, the relationship of organization structures and KM could not be verified. The paper researched the holistic view of KM with ICT developments and incorporated MKM which is new to the KM domain. Organizations could benefit by the study through identifying the importance of KM and implementing KM projects relating to ICT.
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Author(s)
Nanayakkara, Jagodage Chamika Prasangi
Supervisor(s)
Hasan, Maruf
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Publication Year
2016
Resource Type
Thesis
Degree Type
Masters Thesis
UNSW Faculty
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