Abstract
The Integrated Services Project for Clients with Challenging Behaviour (ISP) was established in 2005 and is administered by Ageing, Disability and Home Care (ADHC), Department of Human Services NSW. The Project aims to: foster improved life outcomes for people with complex needs and challenging behaviours; reduce the cost of this group to the service system and the wider community; and contribute to the evidence base in this area. The Social Policy Research Centre (SPRC) was commissioned to conduct an independent evaluation of the Project in 2007. This final evaluation report assesses the outcomes of the Project for clients, the effectiveness of the Project’s support processes and governance structures, and examines how the ISP might inform improvements to the broader service system.