The impact of the implementation of electronic ordering on hospital pathology services

Abstract

This project aimed to assess the impact of electronic ordering systems, on the quality use of pathology services across six hospital sites and different pathology departments, for the following areas:- the legibility and completeness of laboratory test orders and the impact on Central Specimen Reception work processes (Quality of test orders). - the volume and mix of tests ordered examined by such factors as Diagnosis-related Groups (DRGs), adjusted for clinical activity where appropriate, and the prevalence of add-on and repeat testing (Effectiveness). - the timeliness of the pathology laboratory process (Turnaround time). - the impact of pathology performance (e.g., laboratory test turnaround times) on the duration of patient stay in the emergency department (Patient outcome).The project also produced a benefits realisation framework, made up of performance indicators, that can be used to guide the assessment of electronic ordering in a pathology service and to monitor what works (or doesn’t work), where, and in what circumstances. The project was funded by an Australian Government Department of Health and Ageing, Quality Use of Pathology Program grant.