Publication:
Making sense of e-commerce as social action

dc.contributor.author Janson, Marius en_US
dc.contributor.author Cecez-Kecmanovic, Dubravka en_US
dc.date.accessioned 2021-11-25T12:32:08Z
dc.date.available 2021-11-25T12:32:08Z
dc.date.issued 2005 en_US
dc.description.abstract Purpose – To provide a social-theoretic framework which explains how e-commerce affects social conditions, such as availability of information and equality of access to information, influences actors’ behavior, shapes e-commerce business models, and in turn impacts industry structure. Design/methodology/approach – Empirical investigation based on one-hour interviews with owners/managers of nine vehicle dealerships and six vehicle buyers in a large US metropolitan region. The hermeneutic method of understanding was used, involving a circular process from research design and attentiveness to data, to data collection and interpretation. This circular process exemplified the dialectic relationship between the theoretical framework (derived from Habermas’s Theory of Communicative Action) and empirical data, through which interpretation and theoretical explanations grounded in the data emerged. Findings – Demonstrates that e-commerce gives rise to increasing competition among the dealers, decreasing prices and migration of competition to price, decreasing profitability of the average dealer, and erosion of traditional sources of competitive advantage. Moreover, e-commerce emancipates and empowers vehicle purchasers while reducing the power of automobile dealers. Research limitations/implications – The research findings focus on the effects of e-commerce on the automobile distribution industry. However, one could argue that a number of the findings extend to other retailing-based industries. Practical implications – The paper illustrates a research methodology that may be useful to study other e-commerce applications. Originality/value – This paper illustrates the application of Habermas’s Theory of Communicative Action to studying the effect of e-commerce. en_US
dc.identifier.issn 0959-3845 en_US
dc.identifier.uri http://hdl.handle.net/1959.4/10166
dc.language English
dc.language.iso EN en_US
dc.rights CC BY-NC-ND 3.0 en_US
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/3.0/au/ en_US
dc.source Legacy MARC en_US
dc.subject.other social behaviour en_US
dc.subject.other electronic commerce en_US
dc.subject.other empowerment en_US
dc.subject.other social action en_US
dc.title Making sense of e-commerce as social action en_US
dc.type Journal Article en
dcterms.accessRights open access
dspace.entity.type Publication en_US
unsw.accessRights.uri https://purl.org/coar/access_right/c_abf2
unsw.identifier.doiPublisher http://dx.doi.org/doi:10.1108/09593840510633301 en_US
unsw.relation.faculty Business
unsw.relation.ispartofissue 4 en_US
unsw.relation.ispartofjournal Information Technology & People en_US
unsw.relation.ispartofpagefrompageto 311-342 en_US
unsw.relation.ispartofvolume 18 en_US
unsw.relation.originalPublicationAffiliation Janson, Marius, College of Business Administration, University of Missouri-St Louis en_US
unsw.relation.originalPublicationAffiliation Cecez-Kecmanovic, Dubravka, Information Systems, Technology & Management, Australian School of Business, UNSW en_US
unsw.relation.school School of Information Systems & Technology Management *
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