What do service users think of evaluation? Evidence from family support Cortis, Natasha en_US 2021-11-25T12:46:25Z 2021-11-25T12:46:25Z 2007 en_US
dc.description.abstract Program evaluators increasingly strive to capture how service users experience child and family services. Yet user involvement is rare in a more routine form of evaluation: performance measurement. This article considers how service users’ perspectives can help improve the quality of performance indicators in child and family services. Qualitative research, conducted in family support contexts in New South Wales, Australia, identifies five user-defined domains upon which indicators can be based. As well as showing how parents judge service quality and outcomes, the findings also show how they experience data collection, and how they prefer to participate in the routine performance measurement and monitoring that informs child and family welfare provision. en_US
dc.identifier.issn 1356-7500 en_US
dc.language English
dc.language.iso EN en_US
dc.rights CC BY-NC-ND 3.0 en_US
dc.rights.uri en_US
dc.source Legacy MARC en_US
dc.subject.other service users en_US
dc.subject.other evaluation en_US
dc.subject.other family support en_US
dc.subject.other performance measurement en_US
dc.subject.other user involvement en_US
dc.subject.other 370102 Social Policy and Planning en_US
dc.subject.other 370202 Social Program Evaluation en_US
dc.title What do service users think of evaluation? Evidence from family support en_US
dc.type Journal Article en
dcterms.accessRights open access
dspace.entity.type Publication en_US
unsw.description.publisherStatement The definitive version is available via Blackwell (now Wiley InterScience) -- en_US
unsw.identifier.doiPublisher en_US
unsw.relation.faculty Arts Design & Architecture
unsw.relation.ispartofissue 4 en_US
unsw.relation.ispartofjournal Child and Family Social Work en_US
unsw.relation.ispartofpagefrompageto 399-408 en_US
unsw.relation.ispartofvolume 12 en_US
unsw.relation.originalPublicationAffiliation Cortis, Natasha , Social Policy Research Centre, UNSW en_US Social Policy Research Centre *
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
83.5 KB
Resource type