Abstract
The paper outlines the strategies and processes that were adopted by the Library at the University of New South Wales, a research intensive university in Australia, to provide eResearch support services for the University’s academic community. The focus of the paper is on how structural, technical, staff and content-related components of the Library were reshaped to integrate eResearch services with the organisation’s existing business. Relationships between Library work units were reconfigured and new collaborations with researchers and external partners were developed. The authors conclude that organisational flexibility is a core requirement for academic libraries to be responsive to changing research practice and developments in scholarly communication.