What do consumers want to know in the emergency department? Kington, Michelle en_US Short, Alison en_US 2021-11-25T12:23:58Z 2021-11-25T12:23:58Z 2010 en_US
dc.description.abstract Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers’ interest in information about waiting times, how the ED works, the triage system, identifying staff and parking. Most interest was shown by 31- to 50-year-old consumers. Pragmatically grouped results suggested the need for three information brochures to enhance health communication in the ED, in turn leading to a safer and more congenial health-care context. en_US
dc.language English
dc.language.iso EN en_US
dc.rights CC BY-NC-ND 3.0 en_US
dc.rights.uri en_US
dc.source Legacy MARC en_US
dc.subject.other Health communication en_US
dc.subject.other Education en_US
dc.subject.other Emergency care en_US
dc.subject.other Health care en_US
dc.subject.other Information en_US
dc.title What do consumers want to know in the emergency department? en_US
dc.type Journal Article en
dcterms.accessRights metadata only access
dspace.entity.type Publication en_US
unsw.identifier.doiPublisher en_US
unsw.relation.faculty Medicine & Health
unsw.relation.ispartofjournal International Journal of Nursing Practice en_US
unsw.relation.ispartofpagefrompageto 406-411 en_US
unsw.relation.ispartofvolume 16 en_US
unsw.relation.originalPublicationAffiliation Kington, Michelle en_US
unsw.relation.originalPublicationAffiliation Short, Alison, Centre for Clinical Governance Research in Health, Faculty of Medicine, UNSW en_US
unsw.subject.fieldofresearchcode 110305 Emergency Medicine en_US
unsw.subject.fieldofresearchcode 111799 Public Health and Health Services not elsewhere classified en_US
unsw.subject.fieldofresearchcode 139999 Education not elsewhere classified en_US
Resource type