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Abstract
This Report has two main objectives. The first is to review three models of centralised intake and waiting list systems and assess how feasible features of these respective models are for HASI. The three services / programs reviewed are the Victorian Living Options Service, the Access to Community Care and Effective Services and Supports (ACCESS) program and the Assessment and Referral in Homelessness Services Project (A&RHSP). The second objective is to outline the possible benefits and also the potential limitations and challenges a centralised intake and waiting list management system has for HASI. This analysis is informed by the review of three models mentioned and by an in-depth interview with Brendan O’Conner, who was instrumental in setting up the Victorian Living Options Service.