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(2005)Book ChapterProduct failure due to consumer separation from the design process can cause customer dissatisfaction and damage to businesses. This article focuses on the concept of virtual collaborative design and analyses the benefits and the barriers to online user collaboration in the early stages of the design process for product development. Furthermore, the article reports findings based on a survey study conducted with four potential stakeholders; representative of consumers, software designers, industrial designers, and manufacturers.
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(2007)Conference Paper
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(2009)Conference Paper
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(2004)Conference PaperThis presentation is based on interview data from a quantitative and qualitative research project exploring the use of print- and internet-based information sources by people with hepatitis C. Traditional modes of information provision within clinical encounters have been altered by public internet access to resources and information that were previously accessed almost exclusively by health professionals. A national online survey was conducted to discover how people with hepatitis C used the internet to seek information relating to their illness and how they then made use of this information. Those who responded to the survey were asked to volunteer for a follow-up, face-to-face, semi-structured interview. Twenty people, from the Australian states of New South Wales, Victoria and Western Australia, were interviewed. Findings indicate that there is a need for greater understanding among medical and information professionals of lay capacities to collect, understand and act upon information from the internet. Unlike people who use the internet for occasional health information, many people with chronic illness develop, over time, complex strategies for accessing, evaluating and applying online information.
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(2007)Journal ArticleBased on unit record data from four household surveys conducted by Statistics New Zealand for the years 1983/1984, 1991/1992, 1995/1996 and 1997/1998, this paper addresses some ethnic dimensions of income inequality among New Zealanders over the period of the surveys. It applies alternative techniques of decomposition of the Gini coefficient of inequality by subgroups of population. It then analyses how changes in the incomes of specific population subgroups affect the overall inequality. The results help quantify the economic distances among the different ethnic populations of New Zealand, and indicate how and why these distances have been changing over time.