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(2011)Journal ArticleAlthough research into blood donor motivation abounds, most studies have typically focused on small sets of variables, used different terminology to label equivalent constructs, and have not attempted to generalize findings beyond their individual settings. The current study sought to synthesize past findings into a unified taxonomy of blood donation drivers and deterrents, and estimate the prevalence of each factor across the worldwide population of donors and eligible non-donors. Primary studies were collected and cross-validated categories of donation motivators and deterrents were developed. Proportions of first-time, repeat, lapsed, apheresis and eligible non-donors endorsing each category were calculated. In terms of motivators, first-time and repeat donors most frequently cited convenience, prosocial motivation and personal values; apheresis donors similarly cited the latter two motivators. Conversely, lapsed donors more often cited collection agency reputation, perceived need for donation, marketing communication and incentives as motivators. In terms of deterrents, both donors and non-donors most frequently referred to low self-efficacy to donate, low involvement, inconvenience, absence of marketing communication, ineffective incentives, lack of knowledge about donating, negative service experiences, and fear. The integration of past findings has yielded a comprehensive taxonomy of factors influencing blood donation, and has provided insight into the prevalence of each factor across multiple stages of donors’ careers. Implications for collection agencies are discussed.
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(2013)Book ChapterThis chapter begins with a broad overview of the methodological landscape that distinguishes between three levels: the level of meta-theoretical assumptions where different paradigms are articulated, the level of research methods and the level of research techniques and tools. Different research paradigms are then discussed, making explicit the assumptions that inform them, and the relationships between methodology, theory and method in conducting research. We then build on this analysis illustrating the distinctive nature of the paradigms with examples from three seminal papers from within the same topic domain, information richness. Drawing on these papers, we discuss how the methodological assumptions determine choice of research paradigm, formulation of research questions and selection of methods, and provide practical examples of how this is achieved. The chapter concludes by summarising the arguments for adopting a broader view of research methodology and its importance for achieving greater reflexive awareness of our ‘unconscious metaphysics’ that underlay and influence how we see and research the world.
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(2013)Book ChapterThis chapter describes the various forms and sources of research data and the importance of planning to appropriately manage data throughout their life cycle. The many reasons that data should be managed within research projects and programs (and beyond to enable future use) are discussed. Legal, ethical and policy reasons for planning are introduced, as are practical and pragmatic reasons, along with the role of researchers in data management processes. Ten important components of a data management plan are addressed and a checklist for researchers in the early stages of constructing a data management plan is provided. The chapter concludes by providing references to useful data management tools and resources.
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(2013)Book ChapterThis chapter begins by reinforcing the integral role of writing and dissemination in the research process, while acknowledging that writing and dissemination practices vary from discipline to discipline, field to field. Despite these differences, there are characteristics and processes that most research writing and dissemination have in common, and these are discussed here. From the general structure of a research report to the importance of writing throughout the research process, key aspects of research writing are addressed after which dissemination and publishing are defined and major and emerging forms of publication are described. The chapter concludes with a discussion of peer review and the ethics of authorship.
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(2013)Conference Paper
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(2014)ThesisThe thesis seeks to demonstrate that tax havens are used for a number of purposes that provide planning which is not contrary to the domestic laws of Australia and the United States as indicative regimes. The thesis will primarily utilise doctrinal research in reviewing and applying the legislative methods adopted to make the use of tax havens ineffective. Theoretical research will be conducted in a number of chapters where an in depth analysis of the legal principles involved in the methodologies and structures will be undertaken. In the final chapter reform-oriented research will be utilised. Part A of the thesis will review a number of situations which it is submitted are legitimate and beyond the scope of the laws of OECD countries to prevent. The thesis will demonstrate that operations with substance established in tax havens to undertake the following types of activities will be effective to reduce the incidence of taxation on a corporate group – operation of a regional headquarters, treasury function or captive insurance company. The thesis will also demonstrate that basing operations in a tax haven to facilitate the use of an international agreement would also be effective in many cases. A review of the use of tax havens for asset protection will demonstrate that a number of tax havens provide extensive mechanisms which are established for purposes other than taxation. As these were found to be legally effective they are legitimate in the context of this thesis. Part B of the thesis will consider a number of structures which have as one of their key design elements the non-application of the attribution regimes of Australia and the United States. The thesis will show that non charitable purpose trusts, star trusts, protected cell companies, foundations, companies limited by guarantee and insurance arrangements are effective to circumvent the attribution regimes of Australia and the United States. The thesis will however show that blind trusts are ineffective to circumvent the attribution regimes. The thesis will also address the weaknesses in the attribution regimes and provide recommendations to overcome these weaknesses.
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Customer Retention and Customer Complaints: An Empirical Analysis of Two Subscription-based Products(2015)ThesisThis research is undertaken within the field of relationship marketing. The study focuses on customer retention with emphasis on understanding customer defection in the context of customer complaint behaviour. The study examines two telecommunication products, Internet services and voice services. These represent two telecommunications products, which are at the growth and decline stages of the product life cycle, respectively. A number of explanatory variables are examined in detail with the objective of exploring the effect on customer retention, in terms of relationship strength and relationship direction. This study extends existing studies of retention by not only looking at explanatory variables that have been studied in previous research, but extending the range of explanatory variables to focus on a number of key aspects related to customer complaint behaviour. These additional variables include a) whether a customer ever complained, b) the number of complaints, c) the time since a customer last made a complaint, d) severity of the complaints, and e) length of the recovery from the complaint. The study involves an analysis of longitudinal data, using survival analysis, for 15,000 to 20,000 customers over three years. Three increasingly descriptive models are estimated for each product: a baseline model that utilises customer characteristics to explain retention; a comprehensive model including time-varying explanatory variables and finally, possible interactive effects based on the comprehensive model are evaluated. Factors such as non-complainants, length of recovery, communication encounters, household size and household income are found to contribute to an increased risk of defection. On the other hand, the number of complaints, high severity incidents, ‘recency’ of complaints, usage and, length of the relationship are found to contribute to a decreased risk of defection. Compared with previous studies, additional depth of analyses is provided through a comparison of products at different stages of the product life-cycle and the varying descriptors presented. This research has important theoretical and practical implications. The study identifies that using a combination of customer characteristics, customer transaction behaviour and customer complaint provides a much greater understanding of customer retention behaviour
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(2014)ThesisIn the information systems (IS) discipline, there has been a continued interest in comprehending and explaining how the implementation of enterprise resource planning (ERP) systems instigate organisational change processes and bring about desirable outcomes. Extensive literature on ERP implementation identifies numerous factors that affect organisational changes, including staff training, top management support and involvement, active user participation, external knowledge acquisition, knowledge co-creation and sharing, staff learning and many more. Despite the maturing of ERP technologies and a wealth of knowledge available on ERP implementation, organisations continue to experience considerable difficulties and rarely achieve desired outcomes. The key challenge for an organisation implementing an ERP system, emphasised in the literature, is to understand and enact new business processes inscribed in ERP and thus undergo a profound organisational change. The thesis addresses this challenge by approaching ERP implementation as an organisational learning process. When an organisation is planning and configuring ERP and then implementing it in its specific business processes, all its actors have to learn, individually and collectively, and engage in instigating change in practice. To conceptualise ERP implementation as an organisational learning process, the thesis builds from two theories of learning: community of practice (CoP) theory that draws attention to situated learning in practice and a theory of single- and double-loop learning by individuals, groups and an organisation as a whole. Within such a theoretical foundation, the thesis examines the following research questions: How does organisational learning emerge and assist the actors in an ERP implementation? How do CoPs facilitate organisational learning during an ERP implementation? To answer these questions, a qualitative case study was conducted in an information technology (IT) services company in Australia during its SAP implementation (over 14 months in 2009–2010). The analysis of empirical data (interviews, observations and company documents) reveals that the company first failed to implement SAP (Phase 1), then succeeded in SAP-enabled transformation at the operational level (Phase 2) and eventually achieved the desired organisation-wide transformation (Phase 3). Importantly, these three phases of SAP implementation were characterised by not learning, single-loop learning and double-loop learning respectively. In-depth analysis also revealed that the spontaneous formation of communities of practice around SAP interpretation and application in practice in different departments stimulated ‘learning by doing’, leading to single-loop learning. Further institutionalisation of communities of practice and the formation of a ‘community of communities of practice’ across the company resulted in double-loop learning and a successful transformation of processes company-wide. Lessons from this case study suggest that the emergence, maturing and institutionalisation of communities of practice were the key mechanisms by which SAP implementation transformed from not learning to single-loop and double-loop learning, leading to gradual SAP-enabled transformations. Grounded in the empirical findings, the thesis proposes a processual model of ERP implementation as practice-based organisational learning as a major theoretical contribution. It posits a relation between a gradual ERP-enabled organisational transformation and ongoing practice-based learning by doing in emerging communities of practice mutually intertwined with single- and double-loop organisational learning. The proposed model addresses the key challenge of ERP implementation by contributing to a practice-based and more refined understanding of its complex and emergent nature. Further, it opens up new avenues for exploration of practice-based learning and ERP-enabled organisational change processes. The model is also expected to help practitioners to plan, monitor and manage ERP implementation and organisational change better.
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(2014)ThesisModern retail-environments demand ever less physically and ever more cognitively from consumers. Customers barely have to move to make a purchase but need to go through countless options, many of which might not even be available by the time they make a decision. Research considering consumers’ reactions to these developments is contradictory and largely ignorant of consumer differences. Across three research projects, each of which comprises of three studies, we illustrate how consumers’ locomotion and assessment orientations determine reactions to body movement, large assortments and missed opportunities. We explore underlying mechanisms, show that effects hold when priming or measuring orientations and when accounting for alternative accounts.